Contact TracFone as soon as possible to replace and restore your SafeLink service.
SafeLink Wireless partnered with TracFone under a special U.S. government program available to low-income households. The SafeLink Wireless program provides these households with a free cell phone and free monthly minutes. Service may be renewed after one year if participants qualify. The TracFone features voice mail, text, call waiting, caller ID and limited international calling. If your cell phone is lost or stolen, you can request a replacement free of charge by immediately contacting a TracFone representative.
Instructions
1. Contact a TracFone service representative. Dial 1-800-867-7183 to report your SafeLink lost or stolen. Inform the representative of the estimated last date of use. Give a detailed description of where you may have lost the phone or how it got stolen.
2. Provide the representative with your mobile device's serial number or ESN found on your activation card. If you cannot locate the activation card, provide the representative with the cell phone number.
3. Request to keep your old phone number or apply for a new one. After the representative reports your cell phone lost or stolen, request that a copy of the report be sent to your active email address. Check your email address to make sure that you have received the email and a cell phone replacement confirmation number.
4. Expect the replacement SafeLink TracFone mobile device to be mailed to you within three to five business days, without cost. Check the contents upon arrival to make sure that the replacement cell phone, battery, charger, SIM card and activation card are intact.
5. To activate, call the number provided on your activation card. Provide the serial number, found on the activation card, and the SIM card code, found on the back of the SIM, to complete the activation process.
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